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Refund Policy

1. General Refund Policy

 

  • Non-Refundable Tickets: All ticket purchases for the Brooklyn United Soccer Club Double Header Movie Night (the "Event") are final and non-refundable, except as outlined in this policy.

  • Transferability: Tickets are transferable to another person if you cannot attend. Please notify the organisers at secretary@brooklynsoccer.org.au with the new attendee's details at least 24 hours before the Event.

 

2. Event Cancellation by Organizer

 

  • Full Refund: If the Event is cancelled by the organisers, all ticket holders will be eligible for a full refund of the ticket price.

  • Rescheduled Event: If the Event is rescheduled, ticket holders can use their existing tickets for the new date or request a full refund.

 

3. Weather-Related Refunds

 

  • Severe Weather Cancellation: If the Event is cancelled due to severe weather conditions, ticket holders will be notified as soon as possible and will be eligible for a full refund or the option to transfer their ticket to a rescheduled date.

 

4. Health and Safety Refunds

 

  • COVID-19 Symptoms or Exposure: If you or someone in your household is experiencing symptoms of COVID-19 or has tested positive within 14 days before the Event, please do not attend. Contact us at [Insert Contact Information] to discuss refund options.

  • Public Health Cancellations: If the Event is cancelled due to health guidelines or regulations changes, ticket holders will be eligible for a full refund or the option to transfer their ticket to a rescheduled date.

 

5. Refund Request Process

 

  • Request Submission: To request a refund, please contact us at secretary@brooklynsoccer.org.au with your order number and reason for the refund request.

  • Processing Time: Refund requests will be processed within five (5) business days of receipt. Refunds will be issued using the original method of payment.

  • Notification: You will receive a confirmation email once your refund has been processed.

 

6. Contact Information

 

For any questions or concerns regarding this refund policy, please contact us at:

 

Email: secretary@brooklynsoccer.org.au

Phone: +61 419 696 239

 

By purchasing a ticket to the Brooklyn United Soccer Club Double Header Movie Night, you acknowledge that you have read, understood, and agree to this refund policy.

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